1. General
This website is owned and operated by Sure Thing Services Pty Ltd. If you do not agree to be bound by and comply with these terms of use, please do not access or use this site. References in these terms of use to “you”, “your” or “yours” are to be taken as references to the site user and the user’s company, except where stated or where the context requires otherwise. References to “us” or “we” are to be taken as references to Sure Thing Services Pty Ltd.
2. Jurisdiction
This agreement is exclusively governed by the laws of New South Wales, Australia. You irrevocably submit to the exclusive jurisdiction of the Courts of New South Wales and/or any relevant tribunals for determining any dispute concerning this agreement. We may legally assign any of our rights and obligations under this agreement at any time by giving you notice. Your use of this travel website and on-line reservation facilities such as ‘booking form’ and ‘booking online’ hereby referred to as the ‘booking engine’ is subject to the following Standard Terms of Service and Trade:
3. Fares and Prices
Airfares and prices displayed in fare finder or when booking online or on this site may not include all taxes, levies or airport charges and are subject to Airline/provider availability. The general booking form constitutes a request only and we do not guarantee fares or prices until the booking has been confirmed by one of our consultants and paid for. Airline/hotel/car availability, fare conditions and class of travel can change at any time. Routing restrictions and other special conditions may apply. Taxes, airport charges and any additional costs will be advised to you when your booking is confirmed. Compliance with any rules of the airline for the fare chosen is solely your responsibility and we will not be held liable for any misrepresentation or mistake made by you when booking the requested fare.
4. Agreement
Bookings made through the booking engine constitute an offer. We do not guarantee the fare quoted until the booking is confirmed by one of our consultants. Airlines and other suppliers may change their prices without notice. Your offer is not accepted by us until we send you a booking confirmation.
5. Booking Acknowledgement
Acknowledgement of your booking request will be sent to you via email of your request being received. Please ensure that you enter your correct contact details and that you check your email regularly. Payment must be received within 48 hours of receiving the booking confirmation unless otherwise agreed by us. Failure to pay for the booking within this time will result in automatic cancellation of the booking. We accept no responsibility for losses incurred by you due to automatic cancellation or failure of e-mail delivery.
6. Travel Documentation
Passport, Visa and Health requirements are the responsibility of all individual travellers. Passports are required for all travellers departing Australia. Travellers must ensure their passports are valid for at least 6 months after their date of return to Australia. Permanent residents travelling on a foreign passport must hold an Australian Re-entry Visa. Many countries require that foreign nationals entering hold a passport with at least six months validity. We will assist in providing information based on the information supplied by you in the booking form or booking engine. This information as well as other related information supplied by us and any links within the site are supplied in good faith. However, these should be treated as a guideline only. The final responsibility for ensuring documentation is correct is that of the individual traveller. The posting/couriering of travel documentation is your responsibility. We will not be held responsible for tickets lost by a third party. Any charges associated with reissue and resending of documentation will be at your expense. Personal information held by us may include your name, your company name, address, email address, phone numbers, date of birth, and portrait identification photos.
It is each guest’s own responsibility to check that their full name and title on their itinerary appears exactly as it does on their passport. Supplier bookings are made based on the full name and title as it appears on the itinerary/quote/receipt. The guest must ensure that these details are correct at time of making payment and is liable for any changes or errors (these may include fees from us or from suppliers or 3rd parties associated with the booking)
Room type may be requested and the request will be acknowledged, however, the room type is never guaranteed. Room numbers are not allocated until check in. The group is guaranteed to have the corresponding amount of bedding for their group booking as well as rooming in the pricing category which has been booked – as is the case in the travel industry.
Each guest must check their baggage allowances as these can vary from airline to airline. Excess baggage (if your airline allows it) can be expensive (and is the responsibility of the travellers).
7. Personal Data
In order to facilitate travel management services, we collect, process and manage personal data as directly given by you. This information is used for necessary travel management functions – such as making reservations for travel. The information collected by us will include such information as name, address, contact details, company employment information, passport and visa details, date of birth, photo identification, credit card details, and personal details such as Frequent Traveller information, seating preferences, and special meal requirements. You must provide these details to us upon our request.
8. Liability
We are not responsible for any travel service, rules and conditions that are incorrectly represented within this system. The data and services are as shown and are provided in good faith. We do not warrant the accuracy, completeness, or fitness for a particular purpose of any data or services provided and to the maximum extent permitted by any law, we disclaim all implied warranties in connection with such data or services. In no event shall we be liable for any injury, loss, claim, damage or any incidental or consequential damages, including but not limited to lost profits or savings, arising out of or in any way connected with the use of any display within this site. In making a booking of any kind, or attending any event, or participating in any booking arranged through us, you irrevocably release, to the fullest extent of the law permitted, our and our respective related bodies corporate, agents, representatives, officers, directors, staff, and employees from and against any and all damages, losses, expenses, claims, costs (including legal costs), disbursements and liabilities of any nature whatsoever which may be in any way incurred or suffered by you arising out of or in any way connected with your trip/holiday/booking/event. This includes, without limitation, illness, disease, injury, or death, any services provided by us or any of the organisers, any access to or use of any premises, and any participation in any exercise or activity, pursuant to or connected with your trip/holiday/booking/event and you hereby (in booking, or paying or attending the trip/event/holiday) irrevocably waive any and all rights which you may have in relation thereto. In making a booking you certify that you are 18 years of age or older and that you have read this release and waiver clause, and the terms and conditions and fully understand their contents. You understand that you are giving up rights by agreeing to this waiver clause and have agreed freely without inducements or assurance of any nature and intend it to be a complete and unconditional release of liability to the greatest extent allowed by law. You understand and agree that this release and waiver will be construed in accordance with the laws of New South Wales and that, if any portion of these conditions are held to be invalid, the balance shall continue in full force and effect. If you are under the age of 18 years of age, your parent or guardian must make the booking for you. If a booking is made and not authorised by your parent or guardian, all payments may be forfeited. By making a booking, whether or not on behalf of a minor, you are deemed to have accepted the Terms and Conditions. Our responsibility and/or our agents’ responsibility is limited. They act only in the capacity of agents for carriers, hoteliers, or other service providers in all matters pertaining to accommodation, optional activities, sightseeing tours and as such, shall not be liable for any personal injury, death, damage, loss, accident, delay or irregularity which may be occasioned either by reason of any defect in any vehicle/vessel, or through the acts of default of any company or person engaged in conveying you or in carrying out the arrangements of the holiday or otherwise in connection therewith.
9. Force Majeure
Under no circumstances are we responsible for acts of god or third party actions that will prevent or hinder us from performing our obligations to you.
Included but not limited to the following will apply:
Travel delays, personal injury, property damage, industrial disputes, mechanical breakdowns, travel provider cancellations, military action, political action, pandemics and any loss resulting from an act of god or participation in sport and other event activities
Any act of neglect of any person or company whose services are retained by us for your benefit including, but not limited to accommodation, event providers and transportation companies.
In the case of unforeseeable occurrences such as pandemics the following refund policy will supersede that contained in clause 10.
Option 1: COVID19 Disruption If travel needs to be changed due to government restrictions or actions which affect Sure Thing Services Pty Ltd we will reschedule your travel at the most suitable time at our discretion.
Option 2: COVID19 Disruption: In the very unlikely event your travel cannot be rescheduled and alternative options cannot be provided, your payment automatically converted to a travel credit that can be used in one over the next 2 years.
We cannot guarantee refund of any monies paid to suppliers but we will endeavour to secure a refund from the respective supplier or credit for you. Note: clients must rely on their Travel Insurance to provide cover for these and similar events.
10. Booking Cancellation and Amendment Charges
Certain fees may be payable in respect of transactions entered into using the Service, as notified at the time of the relevant transaction. These fees may include cancellation fees and, where amendment is permitted, amendment fees. The cancellation fee is 100% of the total cost of the trip. In some cases, we may charge cancellation and/or amendment fees in addition to those imposed by travel service providers. Unless otherwise notified to you at the time of entry into the relevant transaction, an additional charge of $150 is payable to the us in respect of any cancellation, and, where amendment of a booking is permitted, a charge of $50 per person is payable to the us for each permitted amendment in addition to any applicable airline/operator fees. There may be circumstances under which a name change, schedule change or other change is not permitted. Under these circumstances the booking is treated as a cancellation, and the relevant additional charges will need to be paid. Before entering into a transaction, you should carefully check to see whether any other cancellation or amendment fees apply. These charges will be deducted from your credit card at the time charges are incurred. At times, changes are made by the supplier such as flight times, these will be automatically updated to the new flight time. Changes to accommodation may occur for bookings and events. In these circumstances, we have the right to offer alternative accommodation where the original accommodation booked becomes unavailable or where we feel that conditions have changed where alternative accommodation must be sought. We will seek similar accommodation at our own discretion under these circumstances.
In addition to any cancellation fees, amendment fees and 3rd party charges, we may charge a minimum of $25 per person if payment is received 1 to 7 days late, and a further minimum of $25 per person if a payment is received 8 to 14 days late. Lateness of any registration or required administrative information requested by us will also result in the above fees. Bookings may also be cancelled without notice in the instance where payments are not received by us more than 14 days after the specified due date.
If payment is made without the correct booking reference, there will be a $25 to $50 administration fee charged based on the amount of work by the accounting and administration teams associated with finding and allocating the payment to the required booking.
11. Contact Information
You must ensure that you have provided us with your correct contact information. We cannot be held responsible if you do not receive communication from us as a result of being provided with incorrect or incomplete contact information.
12. Travel Insurance
We strongly recommend that you purchase a comprehensive travel insurance policy which will, under certain circumstances and subject to policy conditions, cover such things as cancellation fees, baggage, personal liability, accident, and medical cover. Travel insurance should be arranged at the same time as paying any deposit. We will not be responsible if your Travel Insurance does not provide you with the adequate cover in the event you need to claim.
13. Travel Safety
It is the responsibility of all travellers to be aware of the safety, local conditions and issues that may exist at any destination they are travelling to or through. One source of travel advice is the website of the Australian Department of Foreign Affairs and Trade www.smartraveller.gov.au . We recommend that all travellers register their travel plans on www.smartraveller.gov.au before commencing their travel.
14. Limits on use
You may not use this site or the services offered on or through it for personal gain and you may not sell or provide to any third party, or otherwise profit from, any services or information (nor any modification, adaptation or analysis of them) available on or through this site.
15. Security
We reserve the right from time to time to:
(a) alter and/or introduce new and/or additional security measures without notice;
(b) temporarily withdraw and/or limit the availability of this site to any individual(s); and
(c) do anything else that we believe necessary to preserve the security and integrity of this site and the information held in this site’s databases.
16. Limited Licence & Ownership
You are granted a limited licence to download the materials contained on this site to a personal computer, and to print a hard copy of such materials, solely for your personal, non-commercial use, provided that all copyright, trade mark and other proprietary notices are left intact. Save as expressly and specifically permitted in these terms of use, all translation, re-transmission, distribution or other use of the materials contained on this site and in its databases on any other internet site or other media is strictly prohibited. You are also prohibited from:
(a) framing this site or any part of it on any other site; or
(b) mirroring this site on another server; or
(c) using automated screen capture or screen scraping technologies to obtain information of any sort from this site.
The grant of this limited licence is conditional upon your agreement to and compliance with all of these terms of use. Software (if any) made available to download from this site is either owned by or licensed to us. You may only use such software in accordance with the end user licence accompanying that software or, where there is no such licence, you are granted a non-exclusive, non-transferable licence to use the said software for using this site in accordance with these terms of use. All copyright and all other intellectual property and proprietary rights of any sort relating in any way to this site (including, but not limited to, those relating to its content, branding and the services, software and any other materials made available on and through it) which are not granted to you in accordance with these terms of use are hereby expressly reserved to us or, in the case of any other brands, names and logos featured on this site, their respective owners.
17. Privacy
Your Consent: by using this site you consent to us holding, processing and transferring (both inside and outside Australia) your user data as necessary for us to provide you with and enable you to use the site.
18. Links
Where this site contains links to third party sites you should be aware that we may not control the sites reached through those links. We are not responsible for the content or privacy practices of sites which we do not control. The existence of a link on this site does not imply any endorsement or approval of any goods, services, opinions or other material(s) of any sort made available on or through sites which we do not control, nor do we take any responsibility for the opinions of third parties (if any) expressed on or through this site.
19. Accuracy & Site Content
We use reasonable skill and care in compiling the information accessible on and through this site. However, certain information may have been compiled and/or provided to us by a third party which is not a member of our network. We do not accept responsibility for the accuracy of any information which is obtained from any such third party. Furthermore, errors and omissions in the information accessible on and through this site may occur because of a number of factors which are inherent in any internet-related system and which are not within our reasonable control. For example, information may be affected by machine, software or operator error, or malfunctions in connection with data transmission. In view of this, you should always attempt to verify the accuracy of any information obtained from this site before relying upon it. This is a dynamic site and as a result, the content and look and feel may change from time to time without prior notice.
20. Disclaimer & Limitation of Liability
(a) Except as may be set out in these terms of use, this site, its content, and any use you choose to make of it, are provided and permitted without any representations or warranties of any kind, whether express or implied, and we disclaim all such representations and warranties so far as permitted by law. We do not warrant that information contained on or accessed through this site is adequate, complete, accurate or up-to-date, nor do we warrant that the site (or any part of it) will always be accessible, fully functional or free from errors and viruses. Accordingly, you agree that the only remedy available to you for breach of these terms of use shall be for our breach of contract under these terms of use.
(b) Subject to paragraph (d) below, but otherwise so far as permitted by law, we exclude and are not liable for all loss, damage(s) and liability (whether or not caused by our negligence) for all wasted time, all loss/corruption of data, all loss of profits, opportunities, and goodwill, and all indirect, consequential and punitive loss or damage(s) arising from or in relation to use of this site and/or the information on it or any services provided through it, howsoever arising, whether in contract, tort (including negligence), statute or otherwise, and even if it was reasonably foreseeable or we have been made aware of the possibility of such loss/damage(s)/liability.
(c) Subject to paragraph (d) below, but otherwise so far as permitted by law, our total aggregate liability hereunder in respect of direct loss and damage and other direct liability, howsoever arising, whether in contract, tort (including negligence), statute or otherwise shall be limited per claim or series of related claims, to $100.
(d) If you are using this site as a consumer then nothing in these terms of use shall in any way limit your statutory rights.
21. Entire Agreement
These terms of use supersede all prior agreements, arrangements and statements (except for those for which liability is not excluded) between us with respect to your use of this site and constitute the entire agreement between us relating to the same.
22. Change of Terms of Use
We may alter, adapt or otherwise change these terms of use from time to time (for security, legal or regulatory reasons, or to reflect updates or changes to the services or functionality of the site) without prior notice. Your continued use of this site will constitute acceptance of those amended terms of use and you should review them before making any further use of this site.
23. Termination
We reserve the right to block your access to this site immediately and without notice if, in good faith, we believe that you have failed to comply with any of these terms of use.
24. Disputes
In the event of any dispute arising, we should be notified in writing. You will then be provided with a complaints form and information on our dispute resolution process. Every effort will be made to resolve the issue. Otherwise, any disputes shall be determined in a Court of New South Wales or a relevant tribunal.
We are an ATAS Accredited. This means that we are in the very highest category of professionalism, credibility and realibilty. Only the very best in the travel industry are able to achieve this level of accreditation.